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Shipping / Pick-Up

Our goal is to try to eliminate additional delivery charges to our customers. You may choose to collect your item(s) with the following options:

1. We offer flat rate shipping across Canada by Canada Post's Expedited Parcel. (except NW Territories & Nunavut)
2. We offer free shipping for orders over $350.
3. We also ship to US. (We offer Flat rate by States up to 10 lbs. additional charge may apply)
4. Pick up at our warehouse facility in Port Coquitlam by appointment only at no extra cost. (Not available due to COVID-19 restriction)
5. Pick up at our partners' location in Burnaby / New Westminster / Coquitlam (Orders must be paid online via Credit Card, Paypal or E-Transfer) (Not all available due to COVID-19 restriction)


Shipping to Canada:

We offer a Flat Rate Tier Shipping for our customers in Canada via Canada Post's Expedited parcel. (except NW Territories & Nunavut)

We offer up to $100 worth of insurance*** for loss of package (not for damaged items by Canada Post) on all shipped orders at no extra cost and you can select to add additional insurance during checkout.

$13 flat rate shipping fee for orders under $200,
$10 for orders over $200 and
Free shipping for orders over $350 

First $100 Insurance - FREE
Additional $100 Insurance - $2.50
Additional $200 Insurance - $5.00
Additional $300 Insurance - $7.50

Shipping to United States:

We also offer Flat Rate Shipping for our customers in United States base on the states you live in. The flat rate shipping is for orders up to 10 lbs in actual weight or volumetric weight, additional charges will apply to over weight order. Flat rate shipping starting at $26 CAD.

$26 - WA, OR, ID (Approx. $19.70 USD)
$28 - NV, UT, MT, TY (Approx. $21.25 USD)
$30 - CA, AZ, NM, CO, ND, SD, NE, (Approx. $22.75 USD)
$32 - KS, OK, MN, IL, IA, WI, MO (Approx. $24.25 USD)
$34 - TX, LA. AR, MI, IN, OH, KY, GA, MS, TN, AL, FL, NC, SC, WV, VA, MD, DC, DE, PA, NY, NJ, CT, VT, ME, NH, RI, MA (Approx. $25.75 USD)

* If the order is over the actual or volumetric weight, we will contact you to request payment for the additional shipping fee prior to processing your order. 

** is not responsible to any broker's fee, custom fee, duties or any other fees accrual when shipping into United States

*** Products on our website are consider as fragile items by Canada Post. Canada Post has no liability for damage of shipments containing fragile item. The insurance Canada Post offer for us only cover for shipment loss.


To save the cost of delivery, we have teamed up with local partners to set up pick-up locations across Greater Vancouver. You can pick up your orders from Ninja Bubble Tea (Coquitlam), Ki Tea House Café (Burnaby), and Bobacabana (New West). For this service, items must be paid by either Credit Card, Paypal or E-Transfer ONLINE. Our partners do not handle any payment transactions for us, they are only there as a pick-up location. To pick up your orders, all you need is a Picture ID that matches the name on the order.

Ninja Bubble Tea (Coquitlam Store)
2972 Glen Drive, Coquitlam (Usually drop off next business day)

Hours: Monday - Sunday: 12pm - 10pm

Ki Tea House Café (Not available due to store closure)
#105 - 6888 Royal Oak Avenue, Burnaby (Drop off on Friday)

Hours: Tuesday - Sunday: 12pm - 10pm
Hours: Close on Monday

Bobacabana (Not available due to COVID-19 restriction)
#300 - 800 Carnarvon Street, New West (Drop off on Tuesday & Friday)
Hours: Monday - Sunday: 12pm - 9pm